Internal Order Shipment Transaction Fails
(Doc ID 2731917.1)
Last updated on NOVEMBER 26, 2020
Applies to:
Oracle Installed Base - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Support Codes
When attempting to do internal order shipment
the following error occurs.
ERROR
-----------------------
The source item instance xx, in Subinventory Y, for Organization Z in Oracle Install Base does not exist. Please verify that any receipt transactions were successful. (ITEM=xx)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1- Create an item
Set it to serial control - At Receipt' in inventory org -A
Set it to serial control - AT Sales order issue in Inventory org - B
2- Misc Receipt in inventory org - A - note that instance base record is created with serial number
3- Inter-org direct transfer from inventory org - A to B - input the same serial.
4- Note that - Install base records is expired after transfer.
5- Create an internal order , pick release the order and ship the same serial on order transferred on step 3
6- Note that records is failed and stuck in IB error with
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |