My Oracle Support Banner

Internal Order Shipment Transaction Fails (Doc ID 2731917.1)

Last updated on NOVEMBER 26, 2020

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Support Codes

When attempting to do internal order shipment
the following error occurs.

The source item instance xx, in Subinventory Y, for Organization Z in Oracle Install Base does not exist. Please verify that any receipt transactions were successful. (ITEM=xx)

The issue can be reproduced at will with the following steps:
1- Create an item
Set it to serial control - At Receipt' in inventory org -A
Set it to serial control - AT Sales order issue in Inventory org - B
2- Misc Receipt in inventory org - A - note that instance base record is created with serial number
3- Inter-org direct transfer from inventory org - A to B - input the same serial.
4- Note that - Install base records is expired after transfer.
5- Create an internal order , pick release the order and ship the same serial on order transferred on step 3
6- Note that records is failed and stuck in IB error with


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.