Internal Order Shipment Transaction Fails (Doc ID 2731917.1)

Last updated on NOVEMBER 26, 2020

Applies to:

Symptoms

On : 12.2.6 version, Support Codes

When attempting to do internal order shipment
the following error occurs.

ERROR
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The source item instance xx, in Subinventory Y, for Organization Z in Oracle Install Base does not exist. Please verify that any receipt transactions were successful. (ITEM=xx)


STEPS
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The issue can be reproduced at will with the following steps:
1- Create an item
Set it to serial control - At Receipt' in inventory org -A
Set it to serial control - AT Sales order issue in Inventory org - B
2- Misc Receipt in inventory org - A - note that instance base record is created with serial number
3- Inter-org direct transfer from inventory org - A to B - input the same serial.
4- Note that - Install base records is expired after transfer.
5- Create an internal order , pick release the order and ship the same serial on order transferred on step 3
6- Note that records is failed and stuck in IB error with

Cause

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