Error: Service Request - Frm-41053: Cannot find canvas: Invalid Id. (Doc ID 273192.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle TeleSales - Version 11.5.10.2 to 12 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.
***Checked for relevance on 25-Feb-2015***

Symptoms

When trying to select a 'Problem' within the Service Request tab of the eBusiness Center (ASTRCALL.fmb), click on the LOV in the problem field, and receive the following error

FRM-41053: CANNOT FIND CANVAS: INVALID ID

Reproduce:

1. (R) Go to any Telesales responsibility
2. (N) eBusiness Center, Customer record, Service Request tab
3. Go to Problem field, LOV
4. Click on the LOV in the Problem field
5. The error message displayed






Cause

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