My Oracle Support Banner

Exception For Open Contacts Tab On Site Managment (Doc ID 2732788.1)

Last updated on DECEMBER 03, 2020

Applies to:

Oracle Site Hub - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Site Management Portal


Exception while accessing Contacts tab from Site Management Responsibility


ERROR
-----------------------
Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.rrs.util.webui.RrsUIUtil.hideWebBean(RrsUIUtil.java:1734)
at oracle.apps.rrs.site.user.webui.EmailViewCO.processRequest(EmailViewCO.java:65)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:658)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.beans.layout.OARowLayoutBean.processRequest(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1101)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1068)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:717)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processRequest(OAStackLayoutBean.java:362)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1101)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1068)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:717)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OASubTabLayoutHelper.processRequest(OASubTabLayoutHelper.java:562)
at oracle.apps.fnd.framework.webui.beans.layout.OASubTabLayoutBean.processRequest(OASubTabLayoutBean.java:466)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1101)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHel




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to Site Management User responsibility
2) Query for a particular Site and open it
3) Click on the 'Contacts' tab to receive below error
Unexpected Error , Contact System Admin


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.