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Field Service Technician Portal (FSTP): Items LOV Is Empty In Material Debrief Install Line (Doc ID 2733134.1)

Last updated on DECEMBER 03, 2020

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Field Service Technician Portal 


ACTUAL BEHAVIOR
---------------
Items LOV is empty in Material Debrief line in html page. The items are visible in the Debrief form


EXPECTED BEHAVIOR
-----------------------
It should show material items in install debrief line search results.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Created a SR and a task .
2. Assign the task to resource
3. Click on debrief button.
4. Field Servie Technicial portal HTML Page opens.
5. Click on Material Debrief line and Select Business Process and Service Activity.
6. Clicked on Item LOV and no items returned in search results.

Cause

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In this Document
Symptoms
Cause
Solution
References


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