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Contract Selected On Service Request Form Gets Deselected (Doc ID 2734470.1)

Last updated on DECEMBER 08, 2020

Applies to:

Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Service Request Form

When users enter the Priority and Serial number it populates the Entitled Contracts. However when they select the second contract and then proceed to enter the Contact Name, the Contract that was selected gets deselected and the first Contract listed is checked. 

Steps
(R) Service
(N) Service Requests > Find/Create Service Requests
Enter SR information
Enter Priority, Serial number
By default the first Contract is selected
Select the second Contract in the list of Contracts
Go to Contact First Name

The 2nd Contract selected now gets deselected

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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