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Sales Order Header Workflow (OEOH) is in Exception Error: BOOK_PROCESS_ASYNCH:BOOK_ORDER/OE_BOOK_WF.BOOK_ORDER (Doc ID 2735372.1)

Last updated on DECEMBER 08, 2020

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to progress/retry workflow orders complete with Exception Error at the Header level and the following error occurs:


ERROR
Book - Order, Manual Book Exception Error WFENG_COMMIT_INSIDE 3146: Commit happened in activity/function 'BOOK_PROCESS_ASYNCH:BOOK_ORDER/OE_BOOK_WF.BOOK_ORDER'

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order nnnn506
3. Header: Booked
  Header Transactions Type: US XXXX Sale
  Header WF: Book - Order, Manual Book Exception Error
4. Lines (3 order lines)
  Status: Booked
  Line WF: Enter - Line Wait for Booking Notified


Cause

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In this Document
Symptoms
Cause
Solution
References


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