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Customer Acceptance Name Blanks Out When Changing Shipping Method (Doc ID 2735717.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
User created an order with customer acceptance and then booked the order. When trying to modify the Ship Method, FOB, etc., the acceptance Name Blanks out.

EXPECTED BEHAVIOR
-----------------------
The acceptance Name shouldn't blank out.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Navigate to Sales Order form and create SO
3. Enter PreBilling in Customer Acceptance Name
4. Book Order
5. Change Attribute, ex. Ship Method
6. save
7. Acceptance Name is Null

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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