Getting Insufficient Privilege Error When Accessing Sales order Link in Logistics And Accessing Customer Service Portal
(Doc ID 2735904.1)
Last updated on DECEMBER 10, 2020
Applies to:Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.
On : 12.2.6 version, Depot Repair
When attempting to access Customer Service Portal and Logistics RMA (Sales Order) number
the following error occurs.
1. For Customer Service Portal, the error is: You have insufficient privileges for the concurrent operation
2. For Logistics Sales Order, the error is: Function not available to this responsibility. Change responsibilities or contact your system administrator
The issue can be reproduced at will with the following steps:
1. Apply recent 12.2 Depot Repair patch
2. Log in Depot Repair
3. Try to access Customer Service Portal and Logistics Sales Order
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