My Oracle Support Banner

Getting Insufficient Privilege Error When Accessing Sales order Link in Logistics And Accessing Customer Service Portal (Doc ID 2735904.1)

Last updated on DECEMBER 10, 2020

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Depot Repair

When attempting to access Customer Service Portal and Logistics RMA (Sales Order) number
the following error occurs.

ERROR
-----------------------
1. For Customer Service Portal, the error is: You have insufficient privileges for the concurrent operation
2. For Logistics Sales Order, the error is: Function not available to this responsibility. Change responsibilities or contact your system administrator


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply recent 12.2 Depot Repair patch
2. Log in Depot Repair
3. Try to access Customer Service Portal and Logistics Sales Order


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.