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Getting Insufficient Privilege Error When Accessing Sales order Link in Logistics And Accessing Customer Service Portal (Doc ID 2735904.1)

Last updated on DECEMBER 10, 2020

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Depot Repair

When attempting to access Customer Service Portal and Logistics RMA (Sales Order) number
the following error occurs.

1. For Customer Service Portal, the error is: You have insufficient privileges for the concurrent operation
2. For Logistics Sales Order, the error is: Function not available to this responsibility. Change responsibilities or contact your system administrator

The issue can be reproduced at will with the following steps:
1. Apply recent 12.2 Depot Repair patch
2. Log in Depot Repair
3. Try to access Customer Service Portal and Logistics Sales Order




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