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Getting 'An Error Occurred While Uploading The Rich Text Editor Contents' When Viewing a Non-Standard Clause (Doc ID 2736118.1)

Last updated on FEBRUARY 17, 2021

Applies to:

Oracle Procurement Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

After applying a "CONSOLIDATED PATCH FOR OCT CPU 2020 FIXES FOR FWK" patch, when attempting to view a Clause that's non-standard and the text was generated from XML, the following error occurs.

You might also experience other errors or issues when using Clauses, especially if they relate to the Rich Text Editor (RTE).

Error
Error Page: You have encountered an unexpected error. Please contact your System Administrator for assistance.

Exception Details.
oracle.apps.fnd.framework.OAException: An error occurred while uploading the rich text editor contents. Please contact your System Administrator for help

Steps
View a Clause that's non-standard and the text was generated from XML

Can't export it or download it.

Can't update those clauses, no workaround (buttons do not work therefore can't revert to standard).

Changes

 This issue is encountered after the application of an October 2020 CPU patch.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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