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Mobile Field Service Wireless - Resolution Code LOV On Debrief Header Is Not Working (Doc ID 2737162.1)

Last updated on DECEMBER 21, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, FS Wireless Debrief

ACTUAL BEHAVIOR
---------------
When trying to select Resolution Code from FS Wireless Debrief Header, no values were available.

EXPECTED BEHAVIOR
-----------------------
Expect not to find the Resolution Codes 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Log in to MFS Wireless
click on a task in MFS
click Debrief
click on the '+' for Debrief Header
Click on Problem Code LOV and choose problem code
Click on Resolution Code LOV - no items immediately available and occasionally no items available after minutes of waiting


Cause

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In this Document
Symptoms
Cause
Solution
References


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