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Can a Service Be Added to Promotional Goods Items (Doc ID 2737218.1)

Last updated on MAY 10, 2022

Applies to:

Oracle Quoting - Version 12.2.8 and later
Information in this document applies to any platform.


When attempting to add a service item to a bogo/Promotional item on a quote,
   the following message is seen

   APP-ASO-236462: Please note that the "Add Services" action only applies to non-promotional serviceable items.  Select the button next to the item description to identify serviceable items and promotional goods.

The issue can be reproduced at will with the following steps:
1. Create quote
2. Enter 'buy' item
3. See the 'get' item added
4. Select  the 'get' item and go to the services tab and click references
5. Click search
6. Select one of the services and apply
7. Error is seen

How to add a service to an item that was added as part of a promotion?


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