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After Oct 2020 CPU Patch Users Receive Error When Updating Cover Letter (Doc ID 2737618.1)

Last updated on APRIL 27, 2021

Applies to:

Oracle Marketing - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, CAMPAIGN

Error in Cover Letter View

After applying AD/TXK and Latest CPU facing below error when updating any cover letter. Below error appearing on cover letter preview.

ERROR
-----------------------
You have encountered an unexpected error.  Please contact system administrator for assistance.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) oracle Marketing > Update cover letter


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update cover letter.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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