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Getting Error Trying To Confirm Approval Of Chargeback (Doc ID 2738899.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CLAIMS

Getting error trying to Confirm Approval of Chargeback

Getting Error:
SYSPARAM: Post to GL is T
Source Table : OZF_CLAIMS_ALL
ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package OZF_AR_PAYMENT_PVT Procedure Create_AR_Chargeback

ERROR
-----------------------
ORA-06502: PL/SQL: numeric or value error: character string buffer too small in Package OZF_AR_PAYMENT_PVT Procedure Create_AR_Chargeback

STEPS
-----------------------

1. Create a invoice in AR for 1000 USD for item XXXXX for customer 
2. Create a receipt of 500 USD.
3. Apply the receipt
4. This will create a Deduction of 500 USD in Trade management
5. Enter a customer reference number greater than 30 characters - Test Customer reference.
6. Choose the settlement type as Chargeback
7. Press update. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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