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Tax Exempt Does Not Work on Sales Order Line (Doc ID 2739388.1)

Last updated on DECEMBER 30, 2020

Applies to:

Oracle Order Management - Version 12.1.3 and later
Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Customer has some items for which they need to create sales order without tax. On sales order line, Tax Handing field is set to Exempt and Tax Exempt Reason is populated. However tax is still calculated.

-- Expected Behavior
Expect tax exempt on order line.

 -- Steps
The issue can be reproduced at will with the following steps.
1. Order Management Super User responsibility
2. Create order header. Enter order line with Tax Handling = Exempt, and enter Exempt Reason, save
3. Find tax value is still calculated on order line

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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