Mobile Field Service: Notes Not Added On Correct Task When A New Task Is Created From Application (Doc ID 2739412.1)

Last updated on DECEMBER 25, 2020

Applies to:

Symptoms

On : 12.2.6 version, Multiplatform iOS General

ACTUAL BEHAVIOR
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Mobile Field Service : Notes not added on correct task when a new task is created from application


EXPECTED BEHAVIOR
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Expect Notes to be added to correct task


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Applications
2.Go to Service responsibility
3.Create Service Request and task and assign to resource.
4. Open the task in MFS application.
     In MFS app, create a new task (assign to the resource (self) when prompted).
5. Sync the application.
   Application will take you back to the original task
6.Add a note in this task.
7. Sync the application.

Observe the note gets added to new task

Changes

Cause

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