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Cancelled Personal Task Visible In Mobile Field Service (Doc ID 2739814.1)

Last updated on DECEMBER 30, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
---------------
Cancelled personal Task visible in Mobile Field Service in Calendar

EXPECTED BEHAVIOR
-----------------------
Expect the personal task not to be visible in Mobile Filed Service (MFS). Both Personal Tasks and Service Request Task should follow the same logic in MFS.

WHAT IS WORKING
--------------------------
When a service request task is cancelled,it is not visible in MFS



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Login to Applications
2. Go to Field Service responsibility
3. Navigate to Dispatch Center
4.On the Gantt Chart,Cancel Personal Task using Cancel Selected Task
5.Login to MFS Multi platform application
6.Go to Calendar

Observe that the cancelled personal task is visible


Cause

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In this Document
Symptoms
Cause
Solution
References


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