Order HTML Save Search Not Taking Hold Name Field (Doc ID 2740189.1)

Last updated on DECEMBER 27, 2020

Applies to:

Symptoms

On : 12.2.8 version, Transaction Entry

ACTUAL BEHAVIOR
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Order HTML Save Search not taking Hold Name Field

EXPECTED BEHAVIOR
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Expect the Search Criteria to SAVE the Order Type, Date Range AND HOLD NAMES

STEPS
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1. Responsibility: Order Management Super User
2. Navigate to Order HTML Page
3. Create an HTML "Create Saved Search"
4. Criteria is as follows:
  Order Type is not
  Order Type is not
  Hold Name: Credit Check Failure Hold
  Hold Name: Credit Cardh Auth Failure Hold
  Booked Date > after > 01-Ju-2020
  Booked Date > before > 04-Aug-2020
5. While going to the next page, syste IS NOT keeping the value of HOLD
6. You can see that the HOLD NAME is missing
  Order Type is not
  Order Type is not
  Booked Date > after > 01-Ju-2020
  Booked Date > before > 04-Aug-2020

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users expect that when you "Create Saved Search" it
should not be dropping the HOLD Criteria.

Changes

Cause

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