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Unable To Correct An Over Receipt Of A Quantity In Order To Return The Correct Quantity On An RMA (Doc ID 2740301.1)

Last updated on JANUARY 18, 2021

Applies to:

Oracle Inventory Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

A customer returned X amount of a particular item they received  (e.g. they returned 10).
However, while receiving the material using an RMA, a quantity of 100 was received by mistake.
There does not seem to be a way to correct this mistake so the customer will be credited for quantity 10 instead of 100.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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