Sales Order Status on Back To Back Orders Does Not Change
(Doc ID 2740756.1)
Last updated on DECEMBER 30, 2020
Applies to:
Oracle Order Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Transaction Fulfillment
ACTUAL BEHAVIOR
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Find a sales order line is stuck in EXTERNAL_REQ_REQUESTED
EXPECTED BEHAVIOR
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Expect the order line will progress to closure
STEPS
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The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order and see issue
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot progress order line.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |