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Sales Order Status on Back To Back Orders Does Not Change (Doc ID 2740756.1)

Last updated on DECEMBER 30, 2020

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Transaction Fulfillment

ACTUAL BEHAVIOR
---------------
Find a sales order line is stuck in EXTERNAL_REQ_REQUESTED

EXPECTED BEHAVIOR
-----------------------
Expect the order line will progress to closure


STEPS
-----------------------
The issue can be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order and see issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress order line.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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