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In Release 12.2.10, Suppliers Home Page Displays All Suppliers Without Performing a Search, Causing a Performance Issue (Doc ID 2740791.1)

Last updated on NOVEMBER 03, 2023

Applies to:

Oracle iSupplier Portal - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Purchasing - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Supplier Lifecycle Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Payables - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle iSupplier Portal - Version 12.2.10 to 12.2.10 [Release 12.2]
Information in this document applies to any platform.


In Oracle iSupplier Portal, when entering the main Suppliers page, there is a performance issue with the page loading.
The amount of time it takes for the page to fully load can range from 15 seconds to a few minutes or more, depending on the number of suppliers that are defined in the system.
Occasionally, the session will time out with the following browser message:

The issue only occurs in Release 12.2.10, but is also possible in Release 12.1.3.  In Releases 12.2.3 through 12.2.9, the problem does not occur.


This page can't be displayed.

Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Select any of the following responsibilities and navigations:
a. Payables > Suppliers > Entry
b. Purchasing > Supply Base > Suppliers
c. Supplier Management Administrator > Supplier Home

2. As the Suppliers home page opens, the performance issue occurs.  In the Supplier Search region, the search results are automatically loading, even though no query or search has yet been performed by the user.

As a workaround, the users can wait for the page to open fully.




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