Customer Support Event Process Workflow Is Called Twice After 12.2.9 Upgrade
(Doc ID 2741117.1)
Last updated on JANUARY 03, 2021
Applies to:Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.
Customer Support Event Process Workflow Is Called Twice
The issue can be reproduced at will with the following steps:
1.Login to Applications
2.Go to Service responsibility
3.Navigate to Service Requests > Find/Create Service Requests
4.Query Service Requests
5.Go to Tasks tab and Change Status
6.Click Launch Workflow Button
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