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Customer Support Event Process Workflow Is Called Twice After 12.2.9 Upgrade (Doc ID 2741117.1)

Last updated on JANUARY 03, 2021

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Customer Support Event Process Workflow Is Called Twice

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1.Login to Applications

2.Go to Service responsibility

3.Navigate to  Service Requests > Find/Create Service Requests

4.Query Service Requests

5.Go to Tasks tab and Change Status

6.Click Launch Workflow Button

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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