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R12: AP: Payment Remittance Advices Not Received by Supplier Due to Incorrect Office 365 Region Setup (Doc ID 2741365.1)

Last updated on SEPTEMBER 03, 2024

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pmt PayReports PBatch & Prepay

Not receiving remittance advices

Vendors not receiving our remittance advices .
Please find attached log.

ERROR
-----------------------

451 4.4.62 Mail sent to the wrong Office 365 region. ATTR35. For more information please go to https://go.microsoft.com/fwlink/?linkid=###### [XXXXXXXXXXXT029.eop-nam11.prod.protection.outlook.com]
DEBUG SMTP: Valid Unsent Addresses
DEBUG SMTP: Sending failed because of invalid destination addresses





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into payable responsibility
2. Payments -> Entry -> Payment
3. Make payment
4. Navigate to Other > Requests > Run and run the Separate Remittance Advices which should send a remittance email to the supplier
5. Note the supplier does not receive the email

Cause

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In this Document
Symptoms
Cause
Solution
References


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