My Oracle Support Banner

R12: AP: Payment Remittance Advices Not Received by Supplier Due to Incorrect Office 365 Region Setup (Doc ID 2741365.1)

Last updated on AUGUST 16, 2021

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pmt PayReports PBatch & Prepay

Not receiving remittance advices

Vendors not receiving our remittance advices .
Please find attached log.

ERROR
-----------------------

451 4.4.62 Mail sent to the wrong Office 365 region. ATTR35. For more information please go to https://go.microsoft.com/fwlink/?linkid=###### [XXXXXXXXXXXT029.eop-nam11.prod.protection.outlook.com]
DEBUG SMTP: Valid Unsent Addresses
DEBUG SMTP: Sending failed because of invalid destination addresses





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into payable responsibility
2. Payments -> Entry -> Payment
3. Make payment
4. Navigate to Other > Requests > Run and run the Separate Remittance Advices which should send a remittance email to the supplier
5. Note the supplier does not receive the email

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.