My Oracle Support Banner

Purchase Requisition Approvals Misbehavior During Edit Requisition (Doc ID 2741883.1)

Last updated on JANUARY 06, 2021

Applies to:

Oracle iProcurement - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On Release: 12.2.7 - Approval List and Workflow

ACTUAL BEHAVIOR
Requisition Requester's are confused as to why their Requisition Approval List is completely changed,
when the Requisition is sent back to the Requester for Requested Information nothing that would change,
anything on the Requisition.

Requested Information: Was just confirming Requisition Quantity and Need-by Date

EXPECTED BEHAVIOR
Requester expects the Requisition Approval list to remain the same with the Reviewer added.
But not to change completely

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
Sign on to Application
Select Responsibility: iProcurement
Navigation: iProcurement Homepage ->> Shop Tab ->>
Sub Menu: Click: Non Catalog Request ->> Goods or Services. I can provide description and Total Amount.
Complete Non Catalog Request ->> Add to Cart ->> Review Cart and Checkout ->> Shopping Cart ->> Review Details ->>
Click: "Edit" ->> Takes you to Edit and Submit Requisition: XXXXX ->> Review Approval List ->
Everything looks good based on the Requisition Amount ->> Click: "Submit" ->>
Requisition goes to the (1st) Approver on the Approval List ->> User does Not Approve, But forwards to Reviewer for Review. ->>
Add Reviewer User details ->> The Approval List is update accordingly all still good. ->>
The Reviewer User ->> Click: "Request Information" ->> Sending the Requisition back to the Requester for Requested Information ->>
Requester get Requisitions Back - and looks at Requisition Approval List everything still is good. ->>
However, once the Requester Click: Edit Requisition ->> the Requisition Approval List is completely changed.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, Requester users are confused as to why their Requisition Approval List is completely changed,
when the Requisition is sent back to the Requester for a few Questions and No changes to the Requisition.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.