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Debrief Stuck in Pending Status Due to ORA-01086: savepoint 'BEFORE_FETCH' Error (Doc ID 2741914.1)

Last updated on JANUARY 11, 2021

Applies to:

Oracle Field Service - Version 12.2.6 to 12.2.10 [Release 12.2]
Information in this document applies to any platform.


On : 12.2.X version, Debrief

Debrief transactions are failing with the following error:

Debrief header ID: XXXXXXX
An instance could not be found for the item and location information
provided. Item ID: XXXXXX. Organization ID: XXXX. (SUBINV=MY_SUBINV)(LOCATOR=)

ORA-01086: savepoint 'BEFORE_FETCH' never established in this session or is invalid

The debrief is stuck in 'Pending' status, actual charge lines do not get generated and Material does not get consumed.

The first message is valid as the item has already been debriefed but the 'savepoint' error is causing the debrief to go to pending status and there is no way to further progress the transaction without a data fix.


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