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Service Contract From OM Not Created For Split Line From Original OM Sales Order (Doc ID 2742219.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
---------------
Customer is seeing the following behavior in the Service Contracts and Order Management applications:
When order is shipped and line is split, the Service Contract is attached to the initial shipped line but no
Contract is attached to the split line

EXPECTED BEHAVIOR
-----------------------
Expect the Service Contract to be attached to all shipped lines

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Shipping
3. See issue

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot attach Service Contract to the split line.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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