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Promotion Code applies but no discount calculated in iStore (Doc ID 2743247.1)

Last updated on JANUARY 13, 2021

Applies to:

Oracle iStore - Version 12.0.6 to 12.2.9 [Release 12.0 to 12.2]
Information in this document applies to any platform.
promo code

Symptoms

On : 12.x version, Shopping Cart

ACTUAL BEHAVIOR
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Promotion Code for discount is not working in Oracle iStore

Using steps in Doc ID 156009.1 to create a new promotional discount modifier setup as Active and with the Ask For checkbox enabled.  However, after entering the Promotion Code in the iStore shopping cart page, there is no discount calculated.

The promotion code gets applied correctly in Quoting and in Order Management.



STEPS
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The issue can be reproduced at will with the following steps:

1. Login to iStore as the IBE_CUSTOMER
2. Add an item to the shopping cart
3. Add the Promotion Code in the Shopping Cart page and choose Apply
4. No discount is calculated in the shopping cart total



Cause

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In this Document
Symptoms
Cause
Solution
References


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