My Oracle Support Banner

Promotion Code applies but no discount calculated in iStore (Doc ID 2743247.1)

Last updated on JULY 11, 2022

Applies to:

Oracle iStore - Version 12.0.6 to 12.2.9 [Release 12.0 to 12.2]
Information in this document applies to any platform.
promo code


On : 12.x version, Shopping Cart

Promotion Code for discount is not working in Oracle iStore

Using steps in Doc ID 156009.1 to create a new promotional discount modifier setup as Active and with the Ask For checkbox enabled.  However, after entering the Promotion Code in the iStore shopping cart page, there is no discount calculated.

The promotion code gets applied correctly in Quoting and in Order Management.

The issue can be reproduced at will with the following steps:

1. Login to iStore as the IBE_CUSTOMER
2. Add an item to the shopping cart
3. Add the Promotion Code in the Shopping Cart page and choose Apply
4. No discount is calculated in the shopping cart total


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.