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When CTO items (* item) are returned associated contracts not terminated. (Doc ID 2743377.1)

Last updated on JANUARY 12, 2021

Applies to:

Oracle Service Contracts - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------
Contracts associated to the * item are not getting terminated when such items are returned in Order
We created contracts from sales order for a * item and did an RMA on the sales order. The warranty and the extended warranty are not terminated when the * item is returned in the order.


EXPECTED BEHAVIOR
-----------------------
Contracts associated to the * item should be terminated when such items are returned in Order

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using an Order Management Responsibility
2. Create a Sales Order with both return.
3. Book the order.
4. Pick and Ship confirm.
5. Run the Workflow Background process.
6. Submit the Service Contract Order Process request.
7. Return lines are not terminated on the Service Contract.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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