When CTO items (* item) are returned associated contracts not terminated.
(Doc ID 2743377.1)
Last updated on JANUARY 12, 2021
Applies to:
Oracle Service Contracts - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.9 version, Contracts Billing/Termination
ACTUAL BEHAVIOR
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Contracts associated to the * item are not getting terminated when such items are returned in Order
We created contracts from sales order for a * item and did an RMA on the sales order. The warranty and the extended warranty are not terminated when the * item is returned in the order.
EXPECTED BEHAVIOR
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Contracts associated to the * item should be terminated when such items are returned in Order
STEPS
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The issue can be reproduced at will with the following steps:
1. Using an Order Management Responsibility
2. Create a Sales Order with both return.
3. Book the order.
4. Pick and Ship confirm.
5. Run the Workflow Background process.
6. Submit the Service Contract Order Process request.
7. Return lines are not terminated on the Service Contract.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |