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The UWQ Delinquent Bill To Node Shows Count of 0 After Upgrading to 12.2.9 (Doc ID 2745136.1)

Last updated on JANUARY 20, 2021

Applies to:

Oracle Advanced Collections - Version 12.2.9 to 12.2.10 [Release 12.2]
Information in this document applies to any platform.


When viewing the Delinquent Bill-to node in the Collectors Work Queue (UWQ), the count shows as 0, but the grid shows multiple customers.  The count should correctly reflect the actual number of customers shown.

The issue only occurs after upgrading to 12.2.9.

Steps to Reproduce:

Responsibility: Collections Agent
: Collectors Work Queue

  1. Click on the Delinquent Bill-to node.  The count shows as 0, but there are customers shown in the bali table.  The count should not be 0 since it shows data.


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In this Document
 1. Bug Summary
 2. Fixed Files
 4. Solution Steps

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