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"You have encountered an unexpected error" When Trying To Open Debrief (Doc ID 2745698.1)

Last updated on JANUARY 25, 2021

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Debrief

When attempting to open Debrief screen,the following error occurs:


ERROR
-----------------------
You have encountered an unexpected error. Please contact your System Administrator for assistance.

 

     Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.csf.portal.task.server.CsfTaskAMImpl.handleUIDisplayRule(CsfTaskAMImpl.java:1058)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:783)
at oracle.apps.csf.portal.task.webui.CsfTaskCO.initUIForFieldServResp(CsfTaskCO.java:1701)
at oracle.apps.csf.portal.task.webui.CsfTaskCO.processRequest(CsfTaskCO.java:143)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:658)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processRequest(OAPageLayoutHelper.java:1825)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processRequest(OAPageLayoutBean.java:1588)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1101)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1068)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:717)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processRequest(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1101)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:1068)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:717)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OABodyHelper.processRequest(OABodyHelper.java:119)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processRequest(OABodyBean.java:353)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:3338)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2326)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:607)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:487)

.....


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Service Request.
2. Open Task.
3. Click on Debrief button

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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