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Unsuspected Logout On Callback Punchout (Doc ID 2745896.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle iProcurement - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On Release: 12.2.10 version, Punchout to Supplier or hub

When attempting to Punchout to a Supplier Site: "VWR" the following error occurs.

ERROR
You cannot use the navigation buttons of your browser here.
If you want to change the contents of your shopping cart, delete all unwanted item (s) and then deviate
to the supplier's site


STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:
1. Sign on to Application
2. Select Responsibility: iProcurement
3. Navigation: iProcurement Home Page ->> Shop Tab ->>
4. Stores ->> Click: "VWR" ->> Punchouts to Supplier Site ->>
5. Shop, ->> Select Item ->> Add to Cart ->> Checkout ->>
6. Click: Return My Basket ->> Takes you back to the Application login Screen.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot their Punchout order with our error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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