My Oracle Support Banner

OTL: Error "An error has been generated because worker information has not been found" when trying to access Timecard Status Dashboard - Organization (HXCORGDBPG) (Doc ID 2746860.1)

Last updated on FEBRUARY 02, 2021

Applies to:

Oracle Time and Labor - Version 12.2 HRMS RUP14 and later
Information in this document applies to any platform.

Symptoms

In a multi business group environment, when attempting to access "Timecard Status Dashboard - Organization" (HXCORGDBPG) function from a responsibility which has access to the business group different from business group of the employee attached to the User, the following error occurs.

"An error has been generated because worker information has not been found."

However, the error is not restricting the search and the dashboard is retrieving data satisfying the security profile definition.

There is no such error or indifferent behavior for "Timecard Retrieval Dashboard - Administrator" (HXCRETDASHBOARD).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Manager Self Service > Timecard Organization Dashboard
2. Get the error

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.