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Unable To Create A Customer After EBS Upgrade (Doc ID 2747235.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Receivables - Version 12.1.3 to 12.2.10 [Release 12.1 to 12.2]
Oracle Trading Community - Version 12.1.3 to 12.2.10 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Customer Related

ACTUAL BEHAVIOR
---------------
Unable to create new customer after upgrade from 12.x to 12.2.x, getting below error in customer page:

You have encountered an unexpected error. Please contact the system administrator for details. Click here for exception details.

On clicking "here" link, the following exception is seen:

Exception Details:
framework.OAException: Message not found. Application: FND, Message Name: FND_VIEWOBJECT_NOT_FOUND. Tokens: VONAME = HzPuiDQMSrchResultsVO; APPLICATION_MODULE = oracle.apps.ar.hz.components.search.server.HzPuiDQMSrchResultsAM;
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1303)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2506)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:593)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:484)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
.....
.....
## Detail 0 ##
oracle.apps.fnd.framework.OAException: Message not found. Application: FND, Message Name: FND_VIEWOBJECT_NOT_FOUND. Tokens: VONAME = HzPuiDQMSrchResultsVO; APPLICATION_MODULE = oracle.apps.ar.hz.components.search.server.HzPuiDQMSrchResultsAM;
at oracle.apps.fnd.framework.webui.OADataBoundValueViewObject.getViewObject(OADataBoundValueViewObject.java:355)
at oracle.apps.fnd.framework.webui.OADataBoundValueViewObject.getViewName(OADataBoundValueViewObject.java:221)
at oracle.apps.fnd.framework.webui.PPRHelper.addMappingsForAction(PPRHelper.java:378)
at oracle.apps.fnd.framework.webui.PPRHelper.addMappingsForBeanProperties(PPRHelper.java:454)
at oracle.apps.fnd.framework.webui.PPRHelper.addMappingsForBean(PPRHelper.java:766)
at oracle.apps.fnd.framework.webui.PPRHelper.addMappingsForChildren(PPRHelper.java:937)

Cause

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In this Document
Symptoms
Cause
Solution


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