Service: Downloading An Attachment The File Name Is Always Fnd_Gfm (Doc ID 275064.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Application Object Library - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 10-Jun-2014***

Symptoms

You expected that files that are downloaded from the Service Request form would have the same name as the file that is stored in the application. For example, If a file is named Oracle.doc in the attachment section of the Service Request form, it should also be named Oracle.doc when the file is selected to be downloaded. The down load file name should be the same name as the file as it is stored in the SR.


However you discovered that files that are downloaded from the Service Request are always named fnd_gfm.[suffix of original filename], i.e. fnd_gfm.doc.

This name is confusing especially when the support engineer has to manage several files.

Cause

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