Order Line Workflow Not Progress Automatically When Reprice Line Activity Hold Is Released From The Header (Doc ID 2750650.1)

Last updated on MARCH 09, 2021

Applies to:

Symptoms

Order line workflow will not progress automatically when the reprice line activity hold is released from the header.

SCENARIO
Hold definition:
 - Type: Order Administration Hold
 - Workflow Item: OM Order Line
 - Workflow Activity: Reprice Line
 - PROGRESS_WF_ON_RELEASE_FLAG: Y
 - APPLY_TO_ORDER_AND_LINE_FLAG: Y

1. For failing case:
 - Applied the hold at HEADER level
 - Progressed the line until Reprice Line activity
 - Activity status is ON HOLD
 - Removed the hold from HEADER level, but the line is not progressing automatically

2. For working case:
 - Applied the hold at LINE level
 - Progressed the line until Reprice Line activity
 - Activity status is ON HOLD
 - Removed the hold from LINE level and line is progressing automatically

Changes

Cause

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