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Material Transactions Error "Customer And Site Use Info Not Found For This Operating Unit" (Doc ID 275072.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Cost Management - Version 11.5.9 to 11.5.10.3 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Material Transactions are not getting costed and are failing with the following
error:

"Customer and site use info not found for this operating unit"

When the transaction is resubmitted, it goes through without a problem, but then the next transaction errs with the same error message.
The error occurs intermittently for all types of transactions, including PO receipt transactions.

Average Costing method is being used.
Shipping Networks are setup.
Intercompany relations are setup for the operating units involved.

Changes

 

Cause

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