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Performance Issue when process action On Manager Self Service (Doc ID 2750852.1)

Last updated on FEBRUARY 16, 2021

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP13 and later
Information in this document applies to any platform.


On : 12.2 Self-service HR RUP13 version, Manager Self Service

When attempting to process manager self service actions
the following error occurs.

there is performance issue, after long time, got error "request time out".

The issue can be reproduced at will with the following steps:

1. HR self service
2. navigate to Manager self service
3. click on Manager Actions - > Manager Actions: People Hierarchy - > bring up an employee -> Manager Actions: Performance Action - > Available Actions - > Selecct "Leave Request" -> hit "Start"


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