My Oracle Support Banner

Work Confirmation - WC Stuck With Processing Error When Creation Date Is In A Closed Period - Patch To Allow WC Approval In A Different Period (Doc ID 2751196.1)

Last updated on FEBRUARY 09, 2021

Applies to:

Oracle Services Procurement - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When work confirmation is approved when the period is closed for the receipt transaction date (creation date of the WC), it gets stuck with status Processing Error.


EXPECTED BEHAVIOR
-----------------------
Expect that the work confirmation is approved in the current open period.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Work Confirmation in July Period.
2. Close the July period
3. Approve WC in August
4. WC shows status Processing Error


 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.