Error "Covered Site -- Select A Value" When Saving Service Request
(Doc ID 2752559.1)
Last updated on DECEMBER 19, 2022
Applies to:
Oracle Customer Support - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
When attempting to save SR,
the following error occurs.
ERROR
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"Covered Site -- Select a value"
STEPS
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The issue can be reproduced at will with the following steps:
1. Apply the patch 32175075:R12.CSZ.C
2. Navigation : Service (R) -> Contact Center HTML -> Search for an organization/person/contact -> SR Info Tile -> Create Service Request
3. Enter the Request Type
4. Click on Save and Apply.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |