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Error "Covered Site -- Select A Value" When Saving Service Request (Doc ID 2752559.1)

Last updated on FEBRUARY 16, 2021

Applies to:

Oracle Customer Support - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to save SR,
the following error occurs.

ERROR
-----------------------
"Covered Site -- Select a value"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Apply the patch 32175075:R12.CSZ.C
2. Navigation : Service (R) -> Contact Center HTML -> Search for an organization/person/contact -> SR Info Tile -> Create Service Request
3. Enter the Request Type
4. Click on Save and Apply.


Cause

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In this Document
Symptoms
Cause
Solution
References


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