Promotion Limits Modifier Wrongly Applied When Available Usage Equals 1 (Doc ID 2752913.1)

Last updated on MARCH 16, 2021

Applies to:

Symptoms

On : 12.2.5 version, Modifiers Setup only

ACTUAL BEHAVIOR
---------------
Promotion Limits Modifier having Group of Lines as Modifier Level and Usage as Limit Basis,
does not apply the promotion for all Order Lines, when available Usage =1, but only to the first line.

EXPECTED BEHAVIOR
-----------------------
Expect to apply promotion modifier for all Lines and not only for the first Line when available Usage = 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Promotion Modifier
2. Define Limits Basis = Usage and Enforced = Across all Transactions
3. Set Limit Amount = 3
4. For first 2 Orders, promotion is applied for all Lines
5 For the 3rd Order (available Usage =1), promotion is applied only for the first Line

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot apply promotion for all Lines when available Usage =1

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.