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"Cannot Update ("CS"."CS_COST_DETAILS"."LAST_UPDATED_BY") To NULL ORA-06512: at "APPS.CS_COST_DETAILS_PKG", line 273 " Error While Submitting Charges (Doc ID 2753178.1)

Last updated on FEBRUARY 17, 2021

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Charges UI, APIs, and schema



Getting below error while submitting charges from HTML Charges after completing debrief for transfer of cost to projects module
 

ERROR
-----------------------

You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Exception Details:
=======

oracle.apps.fnd.framework.OAException: java.sql.SQLException:
ORA-01407: cannot update ("CS"."CS_COST_DETAILS"."LAST_UPDATED_BY") to NULL
ORA-06512: at "APPS.CS_COST_DETAILS_PKG", line 273
ORA-06512: at line 1



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Support Specialist responsibility
3. Navigate to Agent Dashboard >Update Service Request Page >Charges and Service Logistics Page
4.Submit charges
Observe the above error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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