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Getting an Unexpected Error Page Upon Accessing the Customer Details Page (Doc ID 2753209.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Receivables - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Customers Module

Getting an unexpected error page upon accessing the customer details page

ERROR
You have encountered an unexpected error. Please contact your System Administrator for assistance.

STEPS
The issue can be reproduced at will with the following steps:
1. Navigate via Receivables responsibility > Customers > Create/Maintain Customers

2. Query the customer in question

3. Click to access the account details or site details, receive the exception page.



Cause

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In this Document
Symptoms
Cause
Solution


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