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MAILER NOT PROCESSING INBOUND EMAILS (Doc ID 2753348.1)

Last updated on AUGUST 23, 2023

Applies to:

Oracle Workflow - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

Workflow Mailer is not processing inbound emails as it fails to connect to IMAP server with the following error in mailer log:

Unable to connect to the email store in the given timeout period .

Mailer log excerpt:

[Feb 15, 2021 3:14:31 AM EST]:1613376871058:-1:-1:xxxxxxx.xxxxxx.xxxxxxxx:xx.xx.xx.xxx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[inboundThreadGroup1,5,inboundThreadGroup]:xx.xx.xx.xxx:25628:1613376750831:4:UNEXPECTED:[SVC-GSM-WFMLRSVC-1769864-10006 : oracle.apps.fnd.wf.mailer.IMAPInboundProcessor.init(Properties)]:Unable to connect to the email store in the given timeout period

 

Solution

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In this Document
Goal
Solution


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