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INVIDITM Unable To Set The Item Status As Inactive, Receive Serial Number is Already Being Used (Doc ID 2753398.1)

Last updated on FEBRUARY 23, 2021

Applies to:

Oracle Item Master - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Item Issues

When trying to set the item status as Inactive at Organization level, getting error message Serial number is already being used.

This issue is happening for different items in the items form (INVIDITM)

ERROR
-----------------------
Serial number is already being used.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Inventory>items

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update item without error

Changes

 Message INV_SERIAL_USED ( "Serial number is already being used" ) is thrown

if item is already using that serial number 

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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