My Oracle Support Banner

Error: Action Not Allowed:Cannot update the INVENTORY_ITEM_ID OR SERIAL_NUMBER, as the Item Instance you are trying to update has Open Repair Orders (Doc ID 2753756.1)

Last updated on FEBRUARY 22, 2021

Applies to:

Oracle Complex Maintenance, Repair, & Overhaul - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

While trying to change the serial number of the item getting the error:.

ERROR
-----------------------
Action Not Allowed:Cannot update the INVENTORY_ITEM_ID OR SERIAL_NUMBER, as the Item Instance you are trying to update has Open Repair Orders.

STEPS
-----------------------
1. Login to Oracle Apps.
2. R) CMRO -> Execution -> Workorders -> Query for the Workorder
3. Change the Serial number of the item and get the above mentioned error.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.