Cannot Reverse Specific Receipt: Screen Keeps Asking to Save Changes and does not Reverse the Receipt (Doc ID 2754250.1)

Last updated on JUNE 21, 2023

Applies to:

Symptoms

When user tries to reverse a specific receipt, the reversal does not happen. There is no error and the form keeps asking to save the changes

Steps to Reproduce:

Responsibility: Receivables responsibility
Navigation: Receipts > Receipts

1. Query Receipt Number with the issue
2. Click on Reverse button
3. Enter all information and Save
4. There are no errors; when user tries to exit the form, it keeps asking if they want to save changes until they click "No"
5. Go to the form again, query the same receipt and it is not reversed

FND Debug shows the following, under MESSAGE_TEXT column:

For the rows of the FND Debug in bold above, the column ERRORSTACK shows the following:

ORA-00001: unique constraint (AR.AR_CASH_RECEIPT_HISTORY_U2) violated

Changes

Cause

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