Cannot Reverse Specific Receipt: Screen Keeps Asking to Save Changes and does not Reverse the Receipt
(Doc ID 2754250.1)
Last updated on MARCH 05, 2021
Applies to:Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
When user tries to reverse a specific receipt, the reversal does not happen. There is no error and the form keeps asking to save the changes
Steps to Reproduce:
Responsibility: Receivables responsibility
Navigation: Receipts > Receipts
- Query Receipt Number with the issue
- Click on Reverse button
- Enter all information and Save
- There are no errors; when user tries to exit the form, it keeps asking if they want to save changes until they click "No"
- Go to the form again, query the same receipt and it is not reversed
FND Debug shows the following, under MESSAGE_TEXT column:
For the rows of the FND Debug in bold above, the column ERRORSTACK shows the following:
ORA-00001: unique constraint (AR.AR_CASH_RECEIPT_HISTORY_U2) violated
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