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Incorrect Value Of Item Description On Line Adjustment In Order Organizer Form (Doc ID 2754834.1)

Last updated on FEBRUARY 28, 2021

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Transaction Inquiry & Status

In production instance, after upgrade to 12.2.9, 


ACTUAL BEHAVIOR
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"Item Description" field of Line Adjustment has incorrect value, when Line Adjustment is queried from Order Organizer form. However, when the same Line Adjustment is queried using Sales order form, "Item Description" field has the correct value. 

EXPECTED BEHAVIOR
----------------------------------

"Item Description" field of Line Adjustment should have the correct and same value, irrespective of whether it is queried from Order Organizer form or Sales order form 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Oracle Applications
2. Go to Order Management Super User Responsibility - Orders, Returns - Order Organizer Form
3. Query the required sales order using Order Organizer form
4. Click on Actions - View Adjustments
5. Item = 'XYZ' and Description = "SELECTION_TYPE = LINE" ( Incorrect Description)
6. Close the window
7. Click on Open in Order Organizer Form
8. SO# is opened in Sales order form
9. Go to Line 1.1 - Actions - View Adjustments
10. Item = 'XYZ' and Description = 'Description of Item XYZ' (Correct Description)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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