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In Oracle Sourcing, RFQ Is Stuck In Status "In Process" After Approval Timeout (Doc ID 2755483.1)

Last updated on APRIL 13, 2023

Applies to:

Oracle Sourcing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

In Oracle Sourcing, Release 12.2.4 and later:


ACTUAL BEHAVIOR
---------------
RFQ approval is stuck in status "In Process" after timeout.

EXPECTED BEHAVIOR
-----------------------
RFQ should be processed again if timeout happens.



Steps

1. Navigate to Sourcing Responsibility
2. Create the RFQ and include approval by collaboration members.
3. Submit the negotiation for approval.
4. As approvers, do not respond to the notification
5. The workflow will timeout eventually and leaves the RFQ which cannot be reused.
6. RFQ status is "In Process".


Cause

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In this Document
Symptoms
Cause
Solution
References


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