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RENEWAL CONSOLIDATION MISSING PRICE UOM LEADING TO ZERO AMOUNT (Doc ID 2755638.1)

Last updated on FEBRUARY 25, 2021

Applies to:

Oracle Service Contracts - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Service contract Renewals

ACTUAL BEHAVIOR
---------------
Renewal Consolidation process not populating price UOM

EXPECTED BEHAVIOR
-----------------------
Renewal Consolidation process should populate price UOM

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to Service Contracts Manager (R) -> Contract Administration -> Launchpad.
2. Query for Contract and proceed with Renewal consolidation.
3. Price UOM not populated as reported.

Cause

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In this Document
Symptoms
Cause
Solution
References


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