Service Request Workflow Errors With CS_WF_SR_CANT_FIND_OWNER (Doc ID 275618.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.8 and later
Information in this document applies to any platform.
***Checked for relevance on 27-Apr-2012***


Symptoms


Responsibility: Customer Support
Navigation: Service Requests > Create Service Request
Submit the created service request to the workflow.

Workflow errors with :

An Error occurred in the following Workflow.
Item Type = SERVEREQ
Item Key = 1815-65
User Key =
Error Name = CS_WF_SR_CANT_FIND_OWNER
Error Message = [CS_WF_SR_CANT_FIND_OWNER]
Error Stack =
CS_WORKFLOW_PUB.Get_Employee_Role(p_employee_id=>2285)
Wf_Engine_Util.Function_Call(CS_WF_ACTIVITIES_PKG.UPDATE_REQUEST_INFO,
SERVEREQ, 1815-65, 78191, RUN)
Activity Id = 78191
Activity Label = CALL_SUPPORT:UPDATE_REQUEST_INFORMATION
Result Code = #EXCEPTION
Notification Id =
Assigned User =
Workflow monitor
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How do you want to Continue?
How do you want to continue?: Abort Resolved Retry
Responsibility: Customer Support
Navigate to 'Service Requests' / 'Workflow Notifications'

Cause

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