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Error: ORA-20001 'Invalid usage item in Package CS_Counters_PVT Procedure Create_Counter' API Programming Error CS_Counters_PUB.AutoInstantiate_Counters API Failed When Manually Creating Item Instance (Doc ID 275629.1)

Last updated on AUGUST 07, 2021

Applies to:

Oracle Service Contracts - Version 11.5.9 to 11.5.10.2 [Release 11.5]
Oracle Installed Base - Version 11.5.9 to 11.5.9 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When creating a Customer Product (Item Instance) in Installed Base, the following error is received.


ERROR:
----------

ORA-20001: Invalid usage item. in Package CS_Counters_PVT Procedure
Create_Counter API Programming Error CS_Counters_PUB.AutoInstantiate_Counters
API Failed. Could not associate a Counter for this instance.

Changes

Creating a product that is associated to a previously defined counter group.

Cause

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